Privacy Policy

NEBUSTREAM TECHNOLOGIES LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software and services (collectively, the "Services").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use the Services.

Information We Collect

Information You Provide to Us

• Account and Contact Information: When you sign up for our Services or contact our support team, you may provide us with identifying details including your name, email address, phone number, company name, and job title.
• Payment Information: For paid subscriptions, we collect payment and billing information through our secure third-party payment processor. We do not store full credit card numbers on our servers.
• Communications: When you contact us directly via email or support tickets, we may collect additional information you provide.

Information We Collect Automatically

• Usage Data: We automatically collect information about your interactions with our Services, referred to as "Usage Data" in our Master Subscription Agreement.
• Device and Connection Information: We gather technical details including your IP address, operating system, browser type, and device identifiers.

Information Provided by Customers (Service Data)

As a B2B provider, our customers may upload data for processing ("Service Data"). Our access to and use of this Service Data is governed by our Master Subscription Agreement (MSA) with each customer. We process this data on their behalf and do not use it for our own purposes.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: Operating our software, managing your accounts, and providing customer support.
• Improvement: Understanding how users interact with our Services, developing new features, and personalizing your experience.
• Payment Processing: Billing for subscriptions and applicable charges.
• Communications: Sending transactional messages, technical notices, security alerts, and administrative messages.
• Security and Compliance: Preventing fraud, enforcing our agreements, and meeting legal obligations.

How We Share Your Information

We do not sell your personal information.

We may share your information in the following limited circumstances:

• With Service Providers: Third parties that assist with our operations, such as payment processors, hosting services (e.g., AWS, Google Cloud), and analytics providers, bound by confidentiality obligations.
• For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of our company, users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred. We will notify you of any such change.
• With Consent: We may share your information when you explicitly agree to the sharing.

Data Security and Retention

We implement commercially reasonable administrative, physical, and technical safeguards to protect your information. However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your information for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations. Customer-controlled data is retained according to the terms of our MSA.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information that we hold.
• Rectification: Request correction of any inaccurate personal information.
• Erasure: Request deletion of your personal data, subject to certain exceptions.
• Processing Restriction: Request limits on how we process your data.
• Data Portability: Request your information in a structured, machine-readable format.
• Objection: Opt out of direct marketing communications.

To exercise these rights, you may submit a request through our secure form or contact us at privacy@nebustream.com.

Children's Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Information